Help Center
Air Conditioner and TV FAQ
Find answers about Hisense split AC installation, copper piping, gas charging, TV installation, warranty coverage, and repair service.
Fast answers for installation, warranty, and service
Find common Hisense air conditioner and TV questions about installation, copper piping, gas charging, warranty coverage, repair, and relocation.
Air Conditioner
Air Conditioner Split FAQ
Practical answers about AC installation, copper pipes, gas charging, and warranty service.
Do air conditioners include copper piping?
No. Units are supplied without copper pipes. Customers should purchase the required piping based on the unit capacity through authorized dealers.
Does the installer handle high-altitude installation?
No. The customer must provide safe installation conditions, including scaffolding, ladders, or lifting equipment if required.
What is the air conditioner installation cost?
Installation of indoor and outdoor units with up to 5 meters of piping is free.
Additional costs may apply for:
- Drilling
- Welding
- Wall or floor brackets
- Electrical wiring from the meter
- Additional materials such as drain pipe and insulation tape
Will the unit be under warranty if piping is pre-installed?
Yes. Concealed piping will be inspected by an authorized technician, and if approved, the unit will be installed and covered under warranty.
Does the unit require additional gas charging after installation?
Units are factory pre-charged for up to 5 meters of piping. Additional gas may be required depending on extra pipe length, model, and unit capacity.
How long does AC installation or repair take?
Installation is completed within 48 working hours and repair within 72 working hours. During peak seasons, service may take up to one week.
Is repair cost covered during the warranty period?
Yes. All repair costs are covered under warranty, except for cases excluded in the warranty terms.
Is relocation covered under warranty?
Yes. If approved by a technician, relocation costs are covered during the warranty period.
TV
TV FAQ
Essential information about TV installation, software updates, panel damage, and warranty coverage.
What is the TV installation cost?
Installation is free when using the standard stand. Wall-mount installation will incur an additional cost.
Is software update free?
Yes. Software updates are completely free and performed by authorized service technicians.
How long does TV installation or repair take?
Installation is typically completed within 24 to 48 working hours.
Is a broken panel covered by warranty?
No. Panel damage is not covered and typically costs 80 to 90 percent of the device price depending on the model.
Is TV repair covered during the warranty period?
Yes. All repair costs are covered under warranty except for excluded cases.
Is TV relocation covered during warranty?
Yes. If approved by a technician, relocation costs are covered.
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Still have questions?
If your question is not answered here, contact Hisense Iran through the official channels below.
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